Our Services

Gray Charlotte Gymnastics Club t-shirt with green logo of a bird and text.

Screen Printing

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Our high-volume printing delivers flawless, consistent results for jerseys, tees, and team gear on your schedule.

Embroidery machine stitching design onto dark gray fabric held in a blue hoop.

Embroidery

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Premium threads and precision stitching create a textured, dimensional finish that elevates your brand's professional image.

Couple wearing green Charlotte apparel, smiling and leaning against a white wall.

Heat Transfers

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Apply full-color, photo-realistic designs to virtually any fabric, including items that are traditionally difficult to embroider.

Close-up of a gray shirt collar with a gold button and patterned lining.

Cut & Sew Manufacturing

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Design your garment from the ground up for a fully custom, retail-grade product with no creative limitations.

White pen with gold accents and

Specialty Items

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Gift an experience, not just stuff. Our thousands of promotional items create kits and giveaways that reinforce your brand’s unique value.

Golf swag: green hat, drawstring bag with logo, award box, and tees.

Graphic Design

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Our team offers collaborative, hands-on design services to create logos, graphics, and layouts that capture your brand's unique identity.

Woman using laptop, shopping online. Clothing items displayed on screen. A smartphone and tablet are nearby.

e-Commerce

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We offer a seamless e-commerce experience that blends your brand's messaging and design with order efficiency—perfect for everyday shopping that strengthens community connections.

Golf shirt, hat, and accessories on a wooden surface. The shirt is grey with white stripes, the hat is green with a

Frequently Asked Questions

  • How do I place a custom order?

    Creating custom merchandise is easy with One Chaptr Creative. Creating custom merchandise with One Chaptr Creative is easy. Start by selecting your preferred garments or products, then create your custom design or request a quick quote. From there, you can choose where you'd like your design placed on t-shirts, sweatshirts, or other apparel. 


    Ready to bring your vision to life? You can get started on your order by completing the contact form.

  • How do I prepare my art files?

    You need to make sure your artwork is in vector format. Acceptable file types are .ai, .eps, .pdf and .svg. If you don't have a vector file, we can help you convert it. Just ask for pricing!

  • What's a vector graphic?

    There are two types of images: rasters and vectors. Rasters are made of pixels and have a set resolution based on size. This means they can lose quality when printed at larger sizes. Vectors are generated using mathematically precise lines that stay sharp at any size—making them perfect for crisp, professional prints every time.

  • How large can a graphic be screen printed?

    Our screens and print pallets allow us to print up to 12" x 12" on a standard print location. Sleeves prints can be a maximum of 4" x 12".

  • Are there setup fees?

    Yes. We charge screen fees on screen printing orders, and a digitization fee for embroidery orders. All hard goods have setup fees that vary by product.

  • What is the turnaround time?

    Our typical turnaround time is 10 business days from the time you approve an order.

  • Is there a minimum quantity for orders?

    Standard screen printed garments have a 24-piece minimum, but there's no minimum order for direct-to-film transfers or embroidery.

Returns and Exchanges

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For Bulk Orders

100% Satisfaction Guarantee.


Custom printed apparel is fun, but with any custom process, the end result may not be what you envisioned. Rest assured, we will strive to find a solution to make it right for you. We take pride in making high-quality products and doing so on time, exactly when you expect them. If the bulk custom product you receive differs in a significant way from what you created, we want to make sure you’re taken care of. Notify us of any issues within 15 days of receiving your order and we will work with you to make it right or refund your order in full.


For questions about your order, please email us!


For Single Retail Orders

Before returning any products, please be sure to review store policies regarding returns. Returns are accepted only if the merchandise you received from us is defective, broken, or was shipped incorrectly.


  • Any returns must be authorized in advance by a customer service representative within 14 days from receiving the order. Returns sent back without proper proof of purchase will not be processed, but returned to the customer.
  • Returns will not be accepted on items that have been worn, washed or improperly cared for.
  • Shipping and Handling charges may not be credited on returns.
  • Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the below address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).


You can contact us by email for any customer service requests at ocadmin@onechaptr.com.


Shipping and Delivery

Most orders ship from our facility within 10-12 business days of us receiving the order (excluding Fridays or holidays). Once your order ships, you’ll receive an email with your shipping confirmation and tracking number. All orders ship from our warehouse in North Carolina.